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Privacy Policy

This Privacy Policy explains how Jackpot Mobile, as operated for the Jackpot Mobile version of our service at https://jackpotmobi.bet, collects, uses, shares and protects your personal data. It applies to players, registered account holders, and other visitors who access or use jackpotmobi.bet from within the United Kingdom. The policy is prepared primarily under the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 and applicable e-privacy rules. The effective date of this version is 6 November 2025, and it remains in force until replaced or updated. In this document we describe what data we observe, how we expand on its use for providing our services, and how we reflect your rights and protections in our practices.

Who We Are

Operator and Controller

OBSERVE: For the Jackpot Mobile version of Jackpot Mobile at jackpotmobi.bet, the primary data controller for UK players is:

  • Legal entity: Grace Media (Gibraltar) Limited
  • Registered office (UK-facing operations): 4 West Regent Street, Glasgow, Scotland, United Kingdom
  • Registered address (Gibraltar): Suite 7, Hadfield House, Library Street, Gibraltar, GX11 1AA
  • UK gambling licence: UK Gambling Commission, licence number 57869 (remote gambling for UK customers), active as of 2025 (see the public register at UKGC Public Register).

EXPAND: Grace Media (Gibraltar) Limited operates Jackpot Mobile for UK residents on a ring-fenced basis. Certain platform and support services may be provided by Grace Media Limited and other group or third-party service providers, which usually act as data processors on our behalf. We ensure that each such party is bound by appropriate contractual obligations consistent with UK data protection law.

REFLECT: References in this policy to "we", "us" or "our" mean Grace Media (Gibraltar) Limited in its capacity as controller of your personal data for jackpotmobi.bet in the UK.

Data Protection Contact

  • Data Protection Officer (DPO) / Data Protection Team: You can contact our dedicated data protection contact at [email protected].
  • Postal contact for privacy matters (UK): Data Protection Officer, Grace Media (Gibraltar) Limited, 4 West Regent Street, Glasgow, Scotland, United Kingdom.
  • Website: https://jackpotmobi.bet

LoT note: OBSERVE - we clearly identify the controller and addresses; EXPAND - we explain the group and licensing context; REFLECT - we provide a direct DPO contact so you can exercise your rights effectively.

What Personal Data We Collect

Identification and Contact Data

  • OBSERVE: We collect data you provide when creating and managing your account, including:
    • Full name, date of birth and gender (where required for account verification).
    • Residential address, country of residence (primarily UK), and postcode.
    • Email address, mobile and/or landline telephone numbers.
    • Proof of identity and address documents (e.g. passport, driving licence, utility bill) during Know Your Customer ("KYC") checks.
  • EXPAND: This information is essential to set up and operate your jackpotmobi.bet account, verify that you are old enough to gamble, prevent fraud, comply with UK Gambling Commission requirements and our legal obligations regarding anti-money-laundering ("AML") and safer gambling.

Account, Gameplay and Behavioural Data

  • OBSERVE: When you use jackpotmobi.bet, we record:
    • Username, account ID and registration metadata.
    • Login and logout times, session duration and language preferences.
    • Betting and game history (stakes, wins, losses, game type, game session time).
    • Bonus use, promotions opted into, and wagering progress.
    • Responsible gambling interactions (deposit limits, time-outs, self-exclusion and related notes).
  • EXPAND: We use this behavioural data to provide and personalise our services, assess safer gambling risks, meet UK regulatory reporting obligations and run internal analytics to improve our platform.

Technical and Usage Data

  • OBSERVE: When you visit jackpotmobi.bet or use our mobile services, we may automatically collect:
    • IP address and approximate location (e.g. city/region in the UK).
    • Device identifiers (such as device type, operating system, browser type and version, screen resolution).
    • Log data (timestamps, pages viewed, referral URLs, clickstream, error logs).
    • Information about whether you access from a permitted UK connection (non-UK IPs are often blocked or redirected, as of 2025).
  • EXPAND: This data is crucial for security (fraud and intrusion detection), geolocation controls, performance monitoring and optimisation of the Jackpot Mobile experience.

Payment and Financial Data

  • OBSERVE: We process:
    • Deposits and withdrawals records, including amounts, currency, time and payment method.
    • Partial payment card details (such as masked card number), bank account or e-wallet identifiers where applicable.
    • Payment status, chargeback information and AML/affordability assessment records.
  • EXPAND: Sensitive payment details are usually processed by our authorised payment partners, who act as independent controllers or processors. We receive necessary details to allocate payments to your account and comply with legal, financial and AML requirements.

Communications and Marketing Data

  • OBSERVE: We keep records of:
    • Emails, live chat sessions and telephone communications with customer support.
    • Marketing preferences (channels opted in or out of, such as email, SMS, push notifications).
    • Responses to surveys, feedback forms and complaints.
  • EXPAND: This data enables us to respond to your queries, handle complaints, evidence our regulatory compliance and send permitted marketing communications where you have consented or where PECR allows it.

Cookies and Similar Technologies

  • OBSERVE: We use cookies, SDKs and similar technologies to store and read information from your device. These may include:
    • Strictly necessary cookies (for login, session management and security).
    • Analytics cookies (to measure traffic and usage patterns).
    • Advertising/affiliate cookies (for tracking campaigns and bonuses).
  • REFLECT: More detail is provided in the "Cookies & Tracking Technologies" section below, where we explain how you can manage your preferences.

LoT note: OBSERVE - we list all key data categories; EXPAND - we explain how and why they arise; REFLECT - we connect them to your rights and our regulatory duties.

Legal Basis for Processing

Contractual Necessity

  • OBSERVE: We must process certain personal data to enter into and perform our contract with you when you open and use an account on jackpotmobi.bet.
  • EXPAND: This includes:
    • Creating and administering your player account.
    • Verifying your age and identity so that we can lawfully allow you to gamble.
    • Processing deposits, bets, winnings and withdrawals.
    • Providing customer support and resolving operational issues.
  • REFLECT: Without this data, we cannot provide the Jackpot Mobile service to you.

Legal Obligations

  • OBSERVE: We are subject to legal and regulatory duties under UK GDPR, the Data Protection Act 2018, UK Gambling Commission regulations, AML rules and safer gambling requirements.
  • EXPAND: We therefore process your data to:
    • Conduct KYC and ongoing identity and age verification checks.
    • Monitor transactions for money laundering, terrorist financing and fraud.
    • Perform safer gambling monitoring and interventions.
    • Maintain statutory records and provide information to competent authorities.
  • REFLECT: Where processing is required by law, you cannot object to such processing, but we minimise the data we use and retain.

Legitimate Interests

  • OBSERVE: We rely on our legitimate interests where this is not overridden by your rights and freedoms.
  • EXPAND: Examples include:
    • Preventing, detecting and investigating fraud, abuse and cheating.
    • Ensuring network and information security of jackpotmobi.bet.
    • Improving our games, promotions and user experience through aggregated analytics.
    • Defending and establishing legal claims and managing business risk.
  • REFLECT: When we rely on legitimate interests, we balance our interests against your privacy expectations and implement safeguards such as pseudonymisation and access controls.

Consent

  • OBSERVE: In some cases we ask for your consent before processing your data, particularly for:
    • Direct marketing communications (email, SMS, push notifications) where required by PECR.
    • Non-essential cookies (analytics, advertising/affiliate cookies).
  • EXPAND: You can withdraw your consent at any time via your account settings, unsubscribe links in emails, or by contacting us. Withdrawal does not affect processing that has already taken place.
  • REFLECT: If you do not provide or withdraw consent, we will stop the relevant optional processing but may still send you service communications necessary for your account.

LoT note: OBSERVE - we map each processing activity to a legal basis; EXPAND - we give concrete examples; REFLECT - we highlight how these bases affect your ability to control or object to processing.

Purpose of Processing

Service Delivery and Account Management

  • OBSERVE: We use your data to operate jackpotmobi.bet and your Jackpot Mobile account.
  • EXPAND: This includes:
    • Providing access to games and features tailored to UK players.
    • Processing deposits, withdrawals and bonuses.
    • Managing your preferences and responsible gambling tools.
  • REFLECT: This processing is mainly based on contractual necessity and legal obligations.

Improvement, Analytics and Personalisation

  • OBSERVE: We analyse aggregated and pseudonymised data from gameplay, device usage and support interactions.
  • EXPAND: We use this analysis to:
    • Identify technical issues and improve performance.
    • Optimise game catalogues, promotions and user journeys for UK players.
    • Develop safer gambling tools and risk models.
  • REFLECT: This is generally based on our legitimate interests and, where cookies or similar tools are used, on your consent where required.

Marketing and Promotions

  • OBSERVE: With your consent or where permitted by law, we use your contact details and behaviour data for marketing.
  • EXPAND: We may:
    • Send offers, bonuses and news about Jackpot Mobile and its sister brands on the Grace Media platform that are relevant to your play.
    • Measure the effectiveness of campaigns and tailor content.
  • REFLECT: You can change your marketing preferences at any time via account settings or unsubscribe links; we will still send essential service messages.

Fraud Prevention, Security and Regulatory Compliance

  • OBSERVE: We process data to protect our players, our business and the integrity of gambling services.
  • EXPAND: This includes:
    • Monitoring for unusual transactions and suspected fraud.
    • Detecting multiple accounts, bonus abuse or self-exclusion breaches.
    • Reporting suspicious activities to relevant authorities, where required.
  • REFLECT: These purposes are driven by legal obligations and our legitimate interests in maintaining a safe and compliant platform.

LoT note: OBSERVE - we identify concrete purposes; EXPAND - we link each purpose to specific operations; REFLECT - we relate each purpose back to your protections and our regulatory duties.

Disclosure & Sharing

Service Providers and Group Entities

  • OBSERVE: We share your personal data with carefully selected service providers and related entities who support jackpotmobi.bet.
  • EXPAND: These may include:
    • Platform and IT infrastructure providers (including Grace Media Limited as platform provider).
    • Payment processors and banks handling deposits and withdrawals.
    • Identity verification and KYC/AML providers.
    • Customer support and CRM service providers.
  • REFLECT: Such parties are bound by confidentiality and data protection obligations and may only process data in accordance with our instructions or as independent controllers where required by law (e.g. banks).

Regulators and Public Authorities

  • OBSERVE: We may be legally required to share data with public bodies.
  • EXPAND: This includes:
    • The UK Gambling Commission, law enforcement agencies and other competent authorities in the UK and Gibraltar.
    • Tax authorities and financial intelligence units in relation to AML/CTF obligations.
  • REFLECT: We only disclose what is necessary and lawful, and we record such disclosures where required.

Affiliates, Advertising Networks and Partners

  • OBSERVE: Where you join jackpotmobi.bet through an affiliate or marketing partner, limited information may be shared for attribution and campaign measurement.
  • EXPAND: Subject to your cookie and marketing preferences, we may share:
    • Campaign identifiers and basic account events (e.g. registration, first deposit).
    • Aggregated statistics with affiliate partners and advertising networks.
  • REFLECT: Such sharing is typically based on legitimate interests and/or your consent for advertising cookies; personal data is minimised, and you can adjust related settings in our cookie tools.

Business Transfers

  • OBSERVE: If we undergo a business transaction, such as a merger, acquisition or asset sale involving the Jackpot Mobile brand, your data may be transferred to a new owner.
  • EXPAND: Any such transfer will occur under strict confidentiality and subject to this Privacy Policy or an equivalent policy offering at least the same level of protection.
  • REFLECT: You will be informed, where appropriate, of any material changes in the identity of the controller.

LoT note: OBSERVE - we identify all main recipient categories; EXPAND - we clarify why and how data is shared; REFLECT - we emphasise contractual and legal safeguards.

International Transfers

Transfers Within the Group and to Service Providers

  • OBSERVE: Your data is primarily processed in the United Kingdom and Gibraltar, but some trusted providers may be located or store data in other countries.
  • EXPAND: As of 2025, when data is transferred outside the UK (for example to the EEA, Gibraltar or other jurisdictions), we rely on:
    • UK adequacy regulations where the destination is recognised as providing an equivalent level of protection.
    • Standard Contractual Clauses and appropriate safeguards approved under UK law.
    • Where applicable, the UK-US data bridge or similar frameworks adopted by the UK government.
  • REFLECT: We ensure that your rights remain enforceable and that effective legal remedies are available in relation to such transfers.

Technical and Organisational Safeguards for Transfers

  • OBSERVE: International transfers may expose data to different legal environments.
  • EXPAND: We therefore:
    • Carry out transfer risk assessments where required.
    • Limit transfers to what is strictly necessary for the service.
    • Use encryption and access controls to protect data in transit and at rest.
  • REFLECT: You can request more information about the safeguards applicable to your data by contacting our DPO.

LoT note: OBSERVE - we recognise the existence of cross-border flows; EXPAND - we specify the legal tools and technical safeguards used; REFLECT - we maintain transparency and offer additional information on request.

Data Retention

General Retention Principles

  • OBSERVE: We keep your personal data only for as long as necessary for the purposes described in this policy and to comply with legal obligations.
  • EXPAND: Retention periods depend on the type of data and the context of processing. We consider:
    • Regulatory requirements under UK gambling and AML laws.
    • Limitation periods for legal claims (typically up to six years in the UK).
    • Operational needs for fraud prevention, dispute resolution and accounting.
  • REFLECT: When data is no longer needed, we delete it or irreversibly anonymise it.

Illustrative Retention Periods

  • Player account and KYC data: Typically retained for up to five (5) years after account closure, or longer where required by law or for ongoing disputes or investigations.
  • Gameplay and transaction records: Generally retained for at least five (5) years from the date of the relevant transaction to meet AML and gambling regulatory requirements.
  • Marketing data: Retained until you withdraw consent or object to marketing, after which we keep minimal records of your preference to ensure we respect your choice.
  • Technical logs and security data: Kept for a shorter period (often from a few days up to twelve months), unless required for investigations or legal proceedings.

LoT note: OBSERVE - we identify key categories and legal drivers for retention; EXPAND - we link durations to regulatory and operational needs; REFLECT - we commit to deletion or anonymisation once purposes expire.

Your Rights

Core UK / UK GDPR Rights

  • OBSERVE: Under UK GDPR and the Data Protection Act 2018, you have several rights in relation to your personal data.
  • EXPAND: Subject to legal conditions and exemptions, these include:
    • Right of access: To obtain confirmation as to whether we process your data and receive a copy of that data.
    • Right to rectification: To have inaccurate or incomplete data corrected.
    • Right to erasure: To request deletion of your data where there is no valid reason for us to keep it (for example, where it is no longer needed or you withdraw consent and there is no other legal basis).
    • Right to restriction: To request that we temporarily restrict processing in certain circumstances.
    • Right to object: To object, on grounds relating to your situation, to processing based on our legitimate interests, and to object at any time to direct marketing.
    • Right to data portability: To receive certain data in a structured, commonly used, machine-readable format and have it transmitted to another controller where technically feasible.
  • REFLECT: We respond to rights requests within one month (30 days) of receipt, extendable in complex cases as allowed by law, and we do not charge a fee unless requests are manifestly unfounded or excessive.

Marketing and Cookie Choices

  • OBSERVE: You can control how we use your data for marketing and non-essential cookies.
  • EXPAND: You may:
    • Change marketing preferences in your account settings or use unsubscribe links.
    • Manage cookie settings via our cookie banner/tools and your browser settings.
  • REFLECT: Exercising these choices does not affect the lawfulness of prior processing but will be applied as quickly as reasonably possible.

Procedures for Exercising Rights

  • OBSERVE: To exercise your rights, contact our Data Protection Officer at [email protected] or by post to our UK address.
  • EXPAND: When you make a request:
    • We may ask for additional information to verify your identity and ensure security.
    • We will assess your request against our legal obligations (for example, AML and gambling regulations may require us to retain certain data).
    • We will usually respond within 30 days, and inform you if we need more time due to complexity.
  • REFLECT: We handle rights requests free of charge unless they are manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse the request in line with UK GDPR.

Note on Mexican and Other Non-UK Rights

  • OBSERVE: jackpotmobi.bet is targeted at users in the United Kingdom and is operated under a ring-fenced UKGC licence. Access from many non-UK jurisdictions, including most EU countries, Australia and the USA, is blocked as of 2025.
  • EXPAND: In exceptional scenarios where individuals in other jurisdictions (such as Mexico) interact with us in a different context (for example, through corporate or supplier relationships), local data protection laws may apply. For Mexico, this may include the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) and related regulations, with rights broadly aligned with access, rectification, cancellation and opposition (ARCO rights).
  • REFLECT: If you believe non-UK data protection laws apply to you in relation to us, you can contact our DPO with details. We will consider your request under the applicable legal framework while maintaining our primary compliance with UK law for Jackpot Mobile operations.

LoT note: OBSERVE - we set out rights available to you; EXPAND - we explain how to exercise them and under which timelines; REFLECT - we clarify the interaction of UK and any potentially relevant non-UK rights, including Mexican law in specific contexts.

Cookies & Tracking Technologies

Types of Cookies We Use

  • OBSERVE: jackpotmobi.bet uses cookies and similar technologies that can be grouped into:
    • Strictly necessary cookies: Required for site operation, login, security, and keeping you logged in while you navigate.
    • Functional cookies: Remember your preferences (language, layout, game filters).
    • Analytics cookies: Help us understand how visitors use the site and improve performance.
    • Advertising and affiliate cookies: Used to track the effectiveness of marketing campaigns and affiliate referrals.
  • EXPAND: Some of these cookies are set by us ("first-party" cookies), while others may be set by third parties providing services to us ("third-party" cookies).

Purposes and Legal Basis

  • OBSERVE: Strictly necessary cookies are essential and used on the basis of our legitimate interests in providing a secure, functioning website.
  • EXPAND: Functional, analytics and advertising cookies are usually subject to your consent under UK e-privacy rules. With your consent, we:
    • Analyse usage to improve content and features for UK players.
    • Measure campaign performance and ensure bonuses are properly attributed.
    • Personalise certain content and promotions.