Responsible Gaming

Responsible gaming at Jackpot Mobile on jackpotmobi.bet is about keeping gambling as a form of entertainment, not a way to make money or solve financial problems. The Jackpot Mobile version of the site is operated for players in the United Kingdom under the oversight of the UK Gambling Commission, and this page explains how to observe your own play, expand your understanding of gambling risks, and reflect on your habits so that you stay in control. If at any point you feel that gambling is no longer fun, the operator (Grace Media (Gibraltar) Limited, UKGC licence 57869) will support you with practical tools, specialist referrals and, where necessary, proactive intervention.

Risk Awareness

Gambling involves risk: you can lose money and there is no guarantee of winning. Being able to recognise early signs of harm helps you make informed choices and seek support in time. We encourage you to observe how often and why you play, expand your awareness of patterns that may indicate risk, and reflect honestly on the impact gambling has on your finances, time, and relationships.

Signs Of Potential Gambling Addiction

• Gambling more frequently, for longer sessions, or with higher stakes than you originally planned.
• Thinking about the casino or upcoming bets even when you are at work, studying, or spending time with family and friends.
• Chasing losses by depositing again immediately after losing, or believing that a win is "due" and will solve financial difficulties.
• Spending money on gambling that is needed for rent, bills, food, transport, or other essentials.
• Borrowing money, taking out credit, or selling possessions in order to gamble.
• Hiding or lying about gambling activity, account balances, or the amount of time spent playing on jackpotmobi.bet.
• Feeling anxious, irritable, or low when you are not gambling, or using gambling as your main way to cope with stress.
• Neglecting work, studies, family responsibilities, or hobbies because of gambling.

Quick Self-Assessment Checklist

Read each statement and ask yourself whether it has been true for you during 2025. Answering "yes" to several points suggests you should speak to a professional support service and consider using the tools described on this page.

• I sometimes spend more money on Jackpot Mobile than I can comfortably afford to lose.
• I have tried to cut down or stop gambling but found it difficult to do so.
• I gamble to escape from problems, worries, or unpleasant feelings.
• I have argued with people close to me about how much or how often I gamble.
• I have used overdrafts, loans, credit cards, or borrowed from others to continue gambling.
• I feel guilty, stressed, or ashamed about my gambling behaviour.
• Gambling has caused me to fall behind with important payments or financial commitments.

If you recognise yourself in these statements, we strongly recommend contacting the independent support organisations listed below and using the limit, Time-Out, and self-exclusion options on jackpotmobi.bet without delay.

Limits & Tools

Jackpot Mobile provides a range of responsible gambling tools on jackpotmobi.bet for players in the United Kingdom market. These tools are designed to help you observe your behaviour, expand your control over time and spending, and reflect on whether gambling still fits safely within your life. Settings may change as the platform evolves, but the steps below describe how they typically work for UKGC-licensed brands operated by Grace Media (Gibraltar) Limited.

Deposit Limits (Daily, Weekly, Monthly)

1. Access your account: Log in to jackpotmobi.bet using your registered Jackpot Mobile account details.
2. Navigate to responsible gambling: Go to "My Account" or "Profile", then select "Responsible Gambling", "Safer Gambling Tools" or a similarly named section.
3. Choose deposit limits: Select "Deposit Limits". You will usually see separate fields for daily, weekly, and monthly limits.
4. Set realistic amounts: Enter maximum figures that you can afford to lose without affecting essentials (for example, £20 per day, £50 per week, £100 per month). Think about your income, outgoings, and other commitments.
5. Confirm and apply: Review the amounts and confirm the change. The system will not allow you to deposit more than the lowest relevant limit during the chosen period.
6. Increasing vs decreasing: If you lower your limits, the change generally takes effect immediately. If you request a higher limit, a cooling-off period (for example 24 hours) will usually apply in line with UKGC requirements, and you may be asked to confirm the change again after that period.

Deposit limits are a key protection under UK regulation. We recommend that all players set them as soon as they create an account and review them regularly during 2025 and beyond.

Time Spent Limits & Session Timers

1. Open time management tools: Within the same responsible gambling area of your account, select "Session Limits" or "Time Management".
2. Select a session length: Choose a maximum continuous play time (for example, 30, 60, or 120 minutes).
3. Save your settings: Confirm the session limit. Once reached, you will typically receive a clear on-screen message and be logged out or prompted to take a break.
4. Use reminders: Where available, enable on-screen reminders that show how long you have been logged in and how much you have staked or lost during the session.

These tools support you in observing and reflecting on how much time you spend gambling, in line with UKGC social responsibility codes of practice.

Short Breaks - "Time-Out" (24-72 Hours)

1. Find the Time-Out option: In "My Account" > "Responsible Gambling", select "Time-Out" or "Take a Break".
2. Choose a duration: Select a short break period, typically from 24 hours up to 72 hours, and in some cases up to 30 days.
3. Confirm the Time-Out: Read the explanation of what Time-Out means (you will not be able to deposit or play) and confirm that you wish to activate it.
4. During the Time-Out: You will not be able to access real-money games on jackpotmobi.bet. You should use this time to reflect on your gambling and, if needed, contact support services.
5. End of the Time-Out: After the selected time has elapsed, your account will normally become available again automatically. You may still choose to set stricter limits or move to full self-exclusion if you feel at risk.

Self-Exclusion

If you feel that you are losing control of your gambling, or if recommended by a professional support service, you should use self-exclusion rather than relying only on limits or Time-Out. Self-exclusion is a stronger, formal break required under UK regulation, and it is designed to prioritise your safety even when your immediate impulses may differ. The steps below describe how this generally works for the Jackpot Mobile brand on jackpotmobi.bet in the UK market in 2025.

How To Request Self-Exclusion

1. Locate the self-exclusion section: While logged in, go to "My Account" > "Responsible Gambling" and select "Self-Exclusion". If you cannot find it, contact customer support via live chat or the help pages and ask to be self-excluded.
2. Choose the exclusion period: You will usually be offered periods starting from 6 months and extending to 1 year, 2 years, 5 years, or lifetime. Under UK rules, the minimum period is 6 months and cannot be shortened once confirmed.
3. Read the information carefully: The page will explain the consequences of self-exclusion, including loss of access to your account and marketing restrictions. Take time to read and reflect before confirming.
4. Confirm your decision: Tick the relevant confirmation boxes and submit the request. In some cases, customer support may verify your request through email or live chat.
5. GamStop registration: For players in Great Britain, we strongly recommend also registering with GamStop (https://www.gamstop.co.uk), the national online self-exclusion scheme, which can prevent access to multiple UK-licensed brands using the same personal details.

Consequences Of Self-Exclusion

• Account access: You will not be able to log in to your Jackpot Mobile account on jackpotmobi.bet during the self-exclusion period. Attempts to create new accounts using the same or similar details are prohibited and may result in closure of those accounts.
• Deposits and play: You will not be able to deposit funds or place any bets. Real-money gambling activity is blocked for the duration of the self-exclusion.
• Marketing communications: The operator will take reasonable steps to stop sending you promotional emails, SMS, push notifications, and other marketing in accordance with UKGC requirements and applicable data protection laws.
• Balance and withdrawals: Any remaining real-money balance and pending withdrawals will be handled in line with the site's terms and conditions and UK regulations. In general, self-exclusion is not intended to deprive you of legitimately won funds, but you will not be able to use the account for further gambling. You may need to contact customer support to arrange any permitted withdrawal.
• Irreversible for the period selected: Once self-exclusion is confirmed, it cannot be lifted before the end of the chosen period. After it expires, a reactivation process, including a cooling-off period and further confirmation, may apply before any gambling can resume.

Support During Self-Exclusion

During and after self-exclusion, we strongly encourage you to expand your support network by contacting the independent help organisations listed on this page, consulting a GP or therapist, and involving trusted family members or friends. Self-exclusion is most effective when combined with financial controls (such as contacting your bank to block gambling transactions) and professional counselling.

Support Resources

Professional, confidential support is available both within the United Kingdom and internationally. Grace Media (Gibraltar) Limited, as operator of jackpotmobi.bet for Jackpot Mobile players, works within a ring-fenced UK regulatory environment and signposts you to accredited services that can help you observe your gambling, expand your coping strategies, and reflect on long-term changes. All of the services below are independent from the casino, and contact with them is confidential.

Local Support - United Kingdom

• National Gambling Helpline (via GamCare / GambleAware): Call 0808 8020 133 free of charge from within the UK, 24 hours a day, 7 days a week. Trained advisers offer confidential support, information, and referrals. Service is primarily in English.
• BeGambleAware: Visit https://www.begambleaware.org for self-help tools, information, and links to local treatment services across Great Britain, including options funded by the gambling industry under the oversight of the charity GambleAware.
• NHS Gambling Services (England, Wales, Scotland): In 2025, the NHS offers specialist clinics for problem gambling. Speak to your GP, call NHS 111, or visit https://www.nhs.uk and search for "gambling addiction" to find NHS-commissioned support near you.
• Text and online chat: GamCare provides live chat and online messaging through https://www.gamcare.org.uk, usually 24/7, with advisers trained in gambling-related harm.

International Support Organisations

These organisations provide online support groups, forums, and one-to-one help for people affected by gambling worldwide. They operate independently from Jackpot Mobile, and your discussions with them are confidential.

National and Cross-Border Self-Exclusion Schemes

• United Kingdom - GamStop: A free online self-exclusion scheme for players in Great Britain. Register at https://www.gamstop.co.uk to block your access to most online gambling companies licensed by the UK Gambling Commission, including jackpotmobi.bet, for periods of 6 months, 1 year, or 5 years.
• Spain - RGIAJ: The Registro General de Interdicciones de Acceso al Juego (RGIAJ) is the national self-exclusion register administered by the Spanish regulator (Dirección General de Ordenación del Juego). For more information, see the Spanish regulator's official website if you reside in Spain.
• Other jurisdictions: Many countries have their own exclusion registers or land-based casino self-exclusion programmes. If you live outside the UK, consult your local regulator's website for details.

Blocking Software and Banking Tools

• Gamban: Software that can block access to thousands of gambling websites and apps across your devices. See https://gamban.com for details; some charities and operators offer free licences in 2025.
• BetBlocker: A free gambling-blocking application that allows you to restrict access to gambling content for a chosen period. Visit https://betblocker.org.
• Bank-level controls: Many UK banks now allow you to turn on a "gambling block" for card payments and transfers to gambling merchants. Check your banking app or contact your bank to enable this feature as an additional safeguard.

Family Support Resources

• GamAnon / Gamblers Anonymous family groups: Support meetings and online forums for family members and friends affected by someone else's gambling. See https://www.gamanon.org.uk and the Gamblers Anonymous site.
• Online forums and chats: Services such as Gambling Therapy and GamCare offer moderated forums and live chat specifically for affected others, providing a safe space to share experiences and coping strategies.

When you contact any of these services, you can usually remain anonymous. They will not share your information with jackpotmobi.bet, Grace Media (Gibraltar) Limited, or other gambling companies without your consent, except where required by law to protect you or others from serious harm.

Help for Family

Gambling does not affect only the person who plays. Family members, partners, and friends may experience stress, financial strain, and emotional harm. If someone close to you is gambling on jackpotmobi.bet or elsewhere in a way that worries you, it is important to observe the situation calmly, expand your understanding of problem gambling, and reflect on how to communicate safely and constructively.

How To Talk To Someone About Their Gambling

• Choose the right moment: Speak when both of you are as calm as possible, and the person is not currently gambling or under the influence of alcohol or drugs.
• Use "I" statements: Explain how their gambling affects you ("I feel worried when..."), rather than accusing ("You always..."). This reduces defensiveness.
• Be specific and factual: Mention concrete examples, such as missed bills or time away from family, without exaggeration.
• Listen and acknowledge: Allow them to explain how they feel. Acknowledging their emotions can make it easier for them to accept help.
• Avoid taking over control of their gambling account: Do not gamble on their behalf or access their account without permission. Instead, encourage them to use limits, Time-Out, or self-exclusion.

Engaging Them In Support

• Suggest contacting the National Gambling Helpline (0808 8020 133) together, or joining an online chat session where you can both ask questions.
• Offer to sit with them while they register for GamStop or activates self-exclusion on jackpotmobi.bet.
• Encourage them to speak to their GP about gambling-related harm and possible referrals to NHS gambling services in 2025.
• Discuss using blocking software such as Gamban or BetBlocker, and bank-level gambling blocks.

Support For Yourself

• Family support groups: Contact GamAnon family groups (https://www.gamanon.org.uk) or forums on GamCare and Gambling Therapy for peer support.
• Professional help: Consider speaking to a counsellor, therapist, or GP about the impact of someone else's gambling on your mental health.
• Financial advice: If debts have built up, seek independent financial advice from reputable sources such as StepChange or Citizens Advice (not affiliated with Jackpot Mobile).

Remember that you are not responsible for another person's gambling decisions. Prioritise your own safety and wellbeing, and seek urgent help if there is any risk of harm to you or others.

Operator's Commitment

Jackpot Mobile on jackpotmobi.bet is operated for UK players by Grace Media (Gibraltar) Limited under UK Gambling Commission licence number 57869, within a ring-fenced regulatory framework. In line with UK law and licence conditions, the operator is committed to observing customer behaviour, expanding protective measures where risk is identified, and reflecting on internal processes to ensure continuous improvement in 2025 and beyond.

Internal Risk-Check Procedures

• Behavioural monitoring: The operator uses risk-based systems to monitor patterns such as unusually high deposit levels, rapid increases in spending, extended play sessions, repeated declined deposits, or frequent use of reversal or cancellation options (where available). These monitoring systems are designed to identify potential gambling-related harm, not to judge individual choices.
• Affordability and source-of-funds checks: Where required by UKGC rules and guidance, the operator may request additional information (for example, proof of income or source of funds) if your activity suggests that your gambling may be unsustainable or inconsistent with what is known about you.
• Automated and manual reviews: Automated alerts may trigger manual review by trained staff in the responsible gambling or compliance team. These teams operate across the Grace Media white-label network, which includes brands such as Jackpot Mobile, and apply standard procedures tailored to UK regulation.
• Warning messages and interventions: If risk indicators are detected, you may receive on-site messages suggesting use of limits, Time-Out, self-exclusion, or external support. In higher-risk cases, your account may be restricted or suspended pending a responsible gambling assessment.
• Data protection and privacy: Monitoring is carried out in line with applicable data protection laws and the site's privacy notice. Data is used to protect you and to comply with legal obligations, not for unfair profiling.

When Support May Contact You

• Identified risk patterns: If your play shows markers of harm as defined in the operator's UKGC-compliant policies (for example, sustained high losses relative to typical behaviour, multiple failed deposits, or clear signs of chasing losses), customer support or a specialist responsible gambling team member may contact you via email, SMS, on-site messaging, or telephone where details are available.
• Duty of care: Contact may include questions about your circumstances, suggestions to use control tools, a recommendation to limit or cease gambling, or a requirement to provide evidence of affordability. In some cases, the operator may impose limits, Time-Out, or self-exclusion if you do not engage.
• Referrals to independent services: The team may provide links to GamCare, BeGambleAware, NHS services, or other independent organisations, and may encourage you to register with GamStop.
• Account restrictions: Where necessary to comply with law or licence conditions, the operator may reduce your deposit or betting limits, suspend your account, or close it altogether, even if you request to continue gambling.

These measures are part of the operator's legal and ethical responsibilities under the UK Gambling Commission regime. They are designed to strike a balance between your freedom to gamble and the need to mitigate the risk of gambling-related harm.

Updates

Responsible gambling requirements and industry best practices continue to develop under UK law and guidance. Jackpot Mobile and its operator, Grace Media (Gibraltar) Limited, therefore review this responsible gaming information regularly to ensure that it reflects current UK Gambling Commission rules, guidance from bodies such as BeGambleAware, and changes to the Jackpot Mobile platform in 2025.

How You Will Be Notified Of Changes

• Website notices: Significant changes to responsible gambling policies or tools may be highlighted via banners, pop-up messages, or notices in the "Responsible Gambling" or "Terms & Conditions" sections on jackpotmobi.bet.
• Email communications: Where appropriate, you may receive an email summarising key changes, especially if they materially affect how you can use limits, Time-Out, self-exclusion, or other account controls.
• Account messages: Important information may also appear in your account message centre or inbox when you next log in.
• Policy documents: Updated versions of the responsible gambling policy, privacy notice, or terms and conditions will be published on the site, and you should review them periodically.

Last updated: 6 November 2025. This date reflects the most recent comprehensive review of the responsible gaming page for Jackpot Mobile under licence 57869 as recorded in the UK Gambling Commission public register.

Contact & Feedback

If you have questions about responsible gambling on jackpotmobi.bet, need help using any of the tools described on this page, or wish to provide feedback on how Jackpot Mobile manages safer gambling for Jackpot Mobile players, you can contact the operator's support team, which includes staff trained in responsible gambling issues.

Responsible Gaming Contact Channels

• Email: Please use the dedicated responsible gambling or customer support email address listed in the "Contact Us" or "Help" section of jackpotmobi.bet. Clearly mark your message as relating to "Responsible Gambling" so it can be prioritised by the appropriate team.
• Telephone: If a customer support telephone number is provided on jackpotmobi.bet for UK players, you may call that number and request to speak to someone about responsible gambling or potential gambling-related harm.
• Live chat / help centre: Where available, you can use live chat via the site's help centre to discuss limits, Time-Out, self-exclusion, or concerns about your play. Staff can guide you through the tools described on this page.

Feedback And Self-Control Requests

• Online feedback form: If an online contact or feedback form is provided on jackpotmobi.bet, you may use it to request changes to your limits, ask for a Time-Out or self-exclusion, or share suggestions to improve the site's responsible gambling features. Include accurate contact details so the team can respond securely.
• Documenting your request: When you ask for additional controls (such as self-exclusion or a lower deposit limit), state this clearly and keep a record (for example, a copy of the email or screenshot of the chat) for your own reference.
• Complaints and disputes: If you are dissatisfied with how a responsible gambling issue has been handled, you may follow the site's complaints procedure. Where appropriate, unresolved disputes may be escalated to an Alternative Dispute Resolution (ADR) service such as IBAS (https://www.ibas-uk.com/), as indicated in the site's terms and the UKGC public register.

All responsible gambling queries are treated sensitively and, where possible, confidentially, subject to legal and regulatory obligations. The goal is to help you observe, expand, and reflect on your gambling behaviour so that it remains safe, legal, and enjoyable.